For device purchases
You may request a refund or replacement for Vynelo device for any reason you are not completely satisfied with our product. Shall you wish to return the device purchased please do so within 30 days of dispatch, and kindly follow these simple instructions. Please note, the device must be damage free and returned in perfect condition.
Wrap the returned item(s) in the original packing.
Enclose a copy of the (or original) receipt.
Return via your preferred shipping method.
Please allow 10 business days for the credit to be reflected in your account after we confirm receipt of your returns.
Return address：
Attn: Portable WiFi A
Email: service@vynelo.co
Customers will need to afford the return shipping fee except for the following:
You received an incorrect item.
You received a damaged item.
You received a defective item.
You received an item that does not match its description.
Note: If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.